STATUS INFORMATION
YOUR PERSONAL SUPPORT – FAST AND UNCOMPLICATED!
DO YOU NEED HELP?
ALL SYSTEMS WORK PERFECTLY
Please note:
In the event of an unexpected problem, Bexeo only sends a message after 30 minutes if the problem cannot be solved immediately
SUPPORT BASIC
Support Basic works best for occasional support. If you choose this package we respond to your questions, fix errors on your website or your online shop and help you with maintaining your articles, news, and pictures.
10 SUPPORT CASES PER YEAR INCL
REACTION TIME UP TO 16 HR WITHIN SERVICE LEVEL WINDOW
YOU REQUEST IS SUBMITTED AND MANAGED VIA THE UNCOMPLICATED SUPPORT PORTAL
SUPPORT BUSINESS
Do you need professional support for your website? With our Support Business package, you get the professional support you need for your website, your online shop, and your mobile app.
25 SUPPORT CASES PER YEAR INCL.
REACTION TIME UP TO 12 HR WITHIN THE SERVICE LEVEL WINDOW
YOU REQUEST IS SUBMITTED AND MANAGED VIA THE UNCOMPLICATED SUPPORT PORTAL
SUPPORT PREMIUM
Do you need fast responses, and would you like to receive support and assistance outside of the usual business hours and on weekends? In this case, our Support Premium package is the right one for your business. You will receive the support you need 24/7 without any issues, which is guaranteed by our on-call service.
50 SUPPORT CASES PER YEAR INCL.
REACTION TIME UP TO 4 HR 24/7 WITHIN THE SERVICE LEVEL WINDOW
YOU REQUEST IS SUBMITTED AND MANAGED VIA THE UNCOMPLICATED SUPPORT PORTAL
YOU REQUEST IS SUBMITTED AND MANAGED VIA THE UNCOMPLICATED SUPPORT PORTAL
EMAIL SUPPORT CONTACT US VIA MAIL
INKL. BACKUP STORAGE OF FILES UP TO 20GB
